Return & Refund Policy

Exchange and Return Policy

We thank you for choosing to purchase your favorite products and we are pleased to serve you.

Sometimes you may change your mind about the products you have purchased, do not worry, we are grateful that we will do our best to make the return or replacement process as simple and smooth as possible.

We have facilitated the return or exchange process for you through the following procedures:

 

 = Returns are made within a period not exceeding 14 days from purchase.

= The product should be in its closed packaging and in the same original condition when purchased, and the product was saved in the correct way recorded on the package.

= To complete the return or exchange process, we need the invoice.

= The value paid for the product will be returned to the same method of payment after reviewing the returned product.

 

Return request methods

 

1. Via the website

2. By calling Imtenan's hotline (16246) from 10 am to 8 pm.

3. By sending an email with the title (Return Request) to e-commerce@imtenan.com

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