Return & Refund Policy
Exchange and Return Policy
We thank you for choosing to purchase your favorite products
and we are pleased to serve you.
Sometimes you may change your mind about the products you
have purchased, do not worry, we are grateful that we will do our best to make
the return or replacement process as simple and smooth as possible.
We have facilitated the return or exchange process for you
through the following procedures:
= Returns are made
within a period not exceeding 14 days from purchase.
= The product should be in its closed packaging and in the
same original condition when purchased, and the product was saved in the
correct way recorded on the package.
= To complete the return or exchange process, we need the
invoice.
= The value paid for the product will be returned to the
same method of payment after reviewing the returned product.
Return request methods
1. Via the website
2. By calling Imtenan's hotline (16246) from 10 am to 8 pm.
3. By sending an email with the title (Return Request) to e-commerce@imtenan.com