Return & Refund Policy

We thank you for choosing to purchase your favourite products, and we are pleased to serve you.

Sometimes, you may change your mind about the products you have purchased. Do not worry; we are grateful that we will do our best to make the return or replacement process as simple and smooth as possible.

We have facilitated the return or exchange process for you through the following procedures:

  • Returns are accepted within 14 days of purchase.
  • The product must be in its original closed packaging and in the same condition as when purchased. The product must also have been stored correctly as indicated on the packaging.
  • The original invoice is required to complete the return or exchange process.
  • The refund of the product value will be processed to the original payment method after reviewing the returned product. 


Return request methods:

1- Via Imtenan  hotline (16246) from 10 am to 8 pm.
2. By sending an email with the title "Return Request" to email info@Imtenan.com

X
X
X
X
X
X
X
X