Delivery | Return & Exchange Policy
Thank you for choosing Imtenan products.

Delivery Service
Delivery within Cairo and Alexandria takes 24–48 hours.
Delivery to other governorates takes up to 4 working days.
You will be contacted by phone before your order is dispatched to confirm delivery details.

 Return & Exchange Policy
We understand that sometimes you may change your mind after purchasing a product, and for that reason
we aim to make the return or exchange process as simple and convenient as possible.


Return & Exchange Conditions

Return requests are accepted within 14 days from the date of purchase.
The product must be in its original, sealed packaging and in the same condition as received.
The product must have been stored properly according to the instructions on the packaging.
The original invoice is required to complete any return or exchange.
The product value will be refunded after review using the original payment method. In case of payment by Visa, the refund amount (the price of products after sale price) will be returned to the same account within 14 days from receiving the returned item.

How to Request a Return

By calling Imtenan’s hotline: 16246 (from 10:00 AM to 8:00 PM).
Or by sending an email titled “Return Request” to: info@Imtenan.com


Loyalty Points Policy for Website and Mobile App
We are committed to providing the best experience for our customers through our Loyalty Points Program, which allows you to earn points on your purchases and redeem them for discounts on your future orders, according to the following tiers:
The discount is applied to the next order only after redeeming the points.

Discount Tiers
From 1,000 to 4,000 points: 2% discount
From 4,001 to 8,000 points: 3% discount
From 8,001 to 16,000 points: 4% discount
From 16,001 to 30,000 points: 6% discount
From 30,001 to 50,000 points: 8% discount
More than 50,000 points: 10% discount

Terms & Conditions
Points cannot be redeemed if they are less than 1,000 points. Therefore, please ensure that you reach the minimum threshold of 1,000 points to benefit from the discounts.
The discount is calculated and applied only to the next order after redeeming the points.
When redeeming points, they are converted into a discount percentage and cannot be converted back into points.
Points are earned only on purchases made through the website or mobile app.
Points can only be used through the website or mobile app and are not applicable to in-store purchases.
Points cannot be used in conjunction with promotions or discount codes.
All available points must be redeemed in full; partial redemption is not allowed.
Points are valid for one year from the date they are earned.
The company reserves the right to modify the Loyalty Points Program or its terms and conditions at any time without prior notice.


We are always happy to serve you.

X
X
X
X
X
X
X
X